FAQ

faqsmellingaflower

Do I need a credit card to purchase?

No you do not need a credit card to purchase, if you are new to online purchasing, please feel free to contact Lavinia and we will devise a way that is comfortable for payment.

How do I know my order went through?

We will send you an e-mail of your invoice to confirm.

How do I place an order?

Simply click on the product you are interested in and click add to trolly, when you are finished click on checkout.

How can I pay for my order?

You can pay by Paypal. It is simple to use & safe, if you wish to use your credit card this is the best method for payment for you.

You can pay by Direct Debit - We will e-mail you our account details when we receive your order, we will include postage in the final amount.

You can pay by Money Orders. This is done through the Australia Post Office

You can pay by Personal or Company Cheque. All funds will be cleared before any products are dispatched.

Please don't hesitate to contact Lavinia with any queries regarding payment, please send to This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Am I elegible for wholesale pricing?

Wholesale pricing is for shops and businesses that want to display the luxury soaps and are registered with a ABN number, please contact me for this option.

Does Lavinia give credit accounts?

Lavinia does not give any accounts for business, all invoices needs to be paid for before goods are dispatched.

GST Info

At this stage we are not GST registered. The prices on our products don't have a GST component.

Postage and handling

For how much postage will be click on the Australia Post

Weight measurements, & capacities may vary, all soaps will be over 100g when packaged.

Are all handmade soaps the same?

Not all hand made soaps are the same. Some use cheaper ingredients or fragrances substitutes instead of pure essential oils. Even essential oils have different qualities. Our soaps use only the purest ingredients.

There is also hybrid form of soap making called 'melt and pour'. This is a commercially made soap base which is chemically formulated to be able to be melted and then poured without changing its consistency. This means that the soap maker only need to add their own touches such as adding fragrances, colour etc. This is often sold as hand made soap even though the base was commercially produced and not nearly the same quality.

Why is handmade soap better than commercial soap?

Many commercially available soaps are produced from tallow (animal fats) and other fats with the addition of a variety of synthetic compounds, fillers, preservatives, and cheaper fragrances. These are then brought to high temperatures to achieve saponification process. Glycerin, being the by-product is carefully removed and sold at a much higher price for cosmetic uses. As a result, without glycerin, (which is a natural moisturiser), commercial soaps tends to dry out the skin.

Why does Lavinia's soap sweat?

A quality bar of handmade soap will often "sweat" in humid weather due to the high content of natural humectants. A humectant is a substance that readily absorbs moisture from its surroundings. Glycerin is a humectant that is a natural by product of saponification — the chemical reaction that produces soap. In commercial soaps, the glycerin is removed and used to produce commercial lotions. Handmade soaps, rich in natural glycerin, are the most moisturising soaps you can find! When you wash with natural soap there is a thin layer of natural glycerin left behind, which will draw moisture to your skin. The general health of the skin relates directly to its moisture content. All natural handmade soaps can help the skin maintain a moisture balance while nourishing the skin. When natural soap sits out in humid conditions, the glycerin in the soap will draw the moisture out of the air and onto the soap. So the sweating is actually moisture from the air that the glycerin attracts, not moisture coming from inside the soap. The more humid the environment and the more humectants in the soap, the more likely you'll experience this phenomenon. Honey, for example, is also a natural humectant, attracting and retaining moisture in the skin. Castor bean oil also moisturizes by acting as a humectant. So soaps and shampoos containing added honey, and shampoo bars with loads of castor oil, may sweat even more. There is nothing wrong with your soap, it's just the glycerin and other natural humectants doing their job. Please understand that when you receive your soaps during humid weather conditions, some of the soaps and wrappers may be damp or wrinkled from the natural "sweat" of the soaps.

I normally don't use soap as I find "soap free" products are better for my skin?

The answer is that it 'depends'. Some people are reactive to soap because they have only used commercial soap in the past. As a result, they have a misconception that soap is unsuitable for them when in reality; they have only used soaps with little therapeutic value. Most soap free products, i.e. body gels and washes are really just detergents with added moisturisers.

Can I use these soaps on my face?

We know how sensitive and delicate skin tissue is around the face so we have developed a range of facial bars specifically to cater for your needs.

Can I get an allergic reaction when using these soaps?

As a natural product there is a small chance that an allergic reaction can occur. If you are sensitive we always recommend you trying on your skin on your wrist to see if any reaction occurs. Sometimes, a break out may occur when the body is ridding itself of toxins through the skin. This is a good sign as it means that the beneficial ingredients in our soaps are doing their job. If you persist for two weeks, the skin will settle down and you will be rewarded with newer, brighter and more vibrant skin. If you find that you are having a burning sensation or discomfort, then we suggest that you stop using the product.

Why do some soaps lather better than others?

We do not use Sodium Laurel Sulphate for lathering. This agent can be an irritant on sensitive skin. Our lathering occurs naturally from the oils in the product. It is a misconception that the more foam we see, the more soap we feel we have on our body. So when we don't see enough foam, we don't feel that we are getting cleaned properly. Commercial soaps tend to lather well because of the foaming agents. The amount of lather/foam has no bearing on the function of the soap.

How long can we keep the soaps for?

If your store them in cool conditions, the soap will keep up to 2 years. We suggest using it within one year of purchase as we always make it fresh and we believe that is the best way to enjoy them!

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